Last updated: 15/07/2021
1. Introduction
At Rehabilitation Institute of Africa, we are committed to protecting your privacy and to ensure that your Personal Information is collected and used properly, lawfully, and openly.
This Notice explains how we obtain, use, and disclose your personal information, as is required by the Protection of Personal Information Act, 2013 (POPI Act).
All references to “our”, “us”, “we” or “company” within this Policy are deemed to refer Rehabilitation Institute of Africa otherwise referred to as RIAREHAB, its subsidiaries, affiliates, shareholders and any of their respective associated companies and related businesses. This Data Privacy Policy applies to all prospective, present, and past Rehabilitation Institute of Africa stakeholders, including, but not limited to:
-Visitors to our website www.riarehab.co.za
-Visitors to our physical site or events or prospective
-Clients/Customers/Members
-Employees and prospective employees including permanent, temporary or contract employees)
-Third parties and suppliers Investors
-All the above collectively referred to as “you” or “Data Subjects”.
Where we process the personal information of Data Subjects on behalf of our clients, additional privacy requirements may be stipulated in the binding legal contract by us and our client. By submitting your Personal Information to us, you will be treated as having given your permission – where
necessary and appropriate – for disclosures referred to in this policy. If you do not agree with these terms, you may choose not to use our website or services where personal detail is required to perform activities in line with our services to you and standard business operations. We reserve the right to modify, add or remove certain sections of this Data Privacy Policy at any given time. We encourage you to visit or request this policy on a continuous basis to keep updated with our data privacy terms.
2. Who We Are
RIA is a proudly South African company that specializes in dynamic learning, accountability management systems, independent IT consulting and talent management solutions. RIA helps individuals and businesses attain higher levels of excellence through a consultative approach, utilizing systems and best practice standards to deliver on business objectives.
We are a passionate, dynamic, innovative team and are committed to our customers. With 40 years combined experience in a diverse range of therapy, Strategic development, Technical Consulting and training and Skills Development, we are well placed to assist our clients with their rehabilitation needs and provide successful solutions that deliver measurable value.
At RIA, we believe that long-term partnerships, good business ethics and customer centric thinking are the keys to our success.
RIAREHAB
RIARehab is a website that is offering Specialist Rehabilitation. The platform allows you to access information on rehabilitation, the latest in FES technology and equipment, types of disabilities that we cater for, research on cutting edge technology, the latest developments in the rehabilitation field and access therapists for queries or
rehabilitation.
3. Collection of Personal Information
We collect and process your Personal Information mainly to provide you with access to our services and products; as well as to help us improve our offerings to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose. On our website and other digital platforms, you may be requested to provide certain Personal Information (including, but no limited to, your name and contact details). Such information may be collected in the following manner:
-Our “Contact Us” submission form.
-Our newsletter signs up form.
-Our “Data Request” submission form Cookies
-Digital “Sign in” or Registration forms.
-Adhoc generated “Data Collection” forms
As part of our business operations, we may collect your Personal Information in line with industry standards, lawful regulations and for the ability to offer our products and services. Such information may be collected in the following manner:
-Manual forms for site check in and disclosures.
-Biometrics for security identifiers
-Hardcopy Agreements and Documents for contractual obligations and acceptance.
-Emails and other communication platforms
-Voluntary enquires and/or disclosures of personal information.
-Publicly recorded and accessible Personal Information.
3.1 Consent
Apart from the consent provided and as required by applicable law, we will also, but not exclusively, provide a disclaimer or platform to provide explicit consent where there is a first point of data collection. This will be provided on the document or platform where the data is first entered.
3.2 Purpose for collection
We will use your Personal and Non-Personal Information only for the purposes for which it was collected or agreed with you, for example:
-To confirm and verify your identity or to verify that you are an authorised customer for security purposes.
-To carry out our obligations arising from any contracts entered between you and us.
-To notify you about changes to our service
-For market research purposes
-To assist with business development
-For the detection and prevention of fraud, crime, or other malpractice
-To conduct market or customer satisfaction research or for statistical analysis
-For audit and record keeping purposes
-In connection with legal proceedings
-We will also use your Personal Information to comply with legal and regulatory requirements or industry codes to which we
subscribe, or which apply to us, or when otherwise allowed by law.
-For monitoring and auditing site usage
-Evaluate the use of the site, products, and services.
-Analyse the effectiveness of our advertisements, competitions, and promotions.
-Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such
as what time you visited it, whether you have visited it before and what site referred you to it.
-Make the site easier to use and to better tailor the site and our products to your interests and needs
-Help speed up your future activities and experience on the site. For example, a site can recognise that you have provided your
Personal Information and will not request the same information a second time.
-Collect information about the device you are using to view the site, such as your IP address or the type of Internet browser or
operating system you are using, and link this to your Personal Information to ensure that the site presents the best web
experience for you.
-To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you
have previously requested a product or service from us, and the communication is relevant or related to that prior request and made
within any timeframes established by applicable laws.
-Suggest products or services (including those of relevant third parties) which we think may be of interest to you.
-Offer you the opportunity to take part in competitions or promotions.
-You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will
provide you with the information and means necessary to opt out.
-To respond to your queries or comments
-Where we collect Personal Information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose,
unless we must keep it for legitimate business or legal reasons. To protect information from accidental or malicious destruction, when
we delete information from our services, we may not immediately delete residual copies from our servers or remove information from
our backup systems.
3.3 Cookies
As many other websites, we use “cookies” (or other types of tracking software) to help us gather information from visitors to our website about you, which is not personally identifiable. For example:
-The IP address from which you access the site.
-The type of browser and operating system used to access the site.
-The date and time of your access to the site
-The pages you visit.
-The internet address of the website from which you accessed the site.
A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time, or you can set your browser to reject or disable cookies. If you do disable cookies some functions on the site may not work correctly. No information which personally identifies you will be collected through cookies. You can obtain information about how to manage cookies at www.allaboutcookies.org.
Third parties (including, but not limited to, software providers, advertisers, and ad placement agencies) may also use tracking technologies by or through the site. We have no responsibility or liability for
any tracking, data collection or other activities of such third parties.
We are not in the business of selling Personal Information and therefore we will not disclose your Personal Information to anyone except as provided in this Website Privacy Policy.
We may disclose your Personal Information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with these privacy terms. We may disclose your Personal Information to third parties where required by law, where it is necessary to give effect to a contract with you, or where we have a legitimate interest in doing so. These are some of the instances where we may share your Personal Information with third parties, who may include:
-Other subsidiaries and entities of Rehabilitation Institute of Africa.
-Our website hosting and software development partners, as well as other third-party service providers who assist us with operating this website.
-Researchers and analytics providers; and
-Third parties as required by law.
Should there be a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of our company, we may transfer your information to third parties involved in the sale, merger, consolidation, change in control, transfer of substantial assets, re-organisation, or liquidation. By providing any Personal Information to us, you fully understand and clearly consent to the fact that we may transfer such Personal Information in these cases.
Note: When we share Personal Information with these third parties, we will require them to honour this policy, to the full extent required by applicable law.
We may disclose your Personal Information if permitted by law or required to do so by law or where we believe such action is necessary to protect or defend our interests or the interests of our clients or users of our site. Such instances can include disclosing your Personal Information to the following:
-To regulators as law or governmental audit requires.
-Law enforcement as subpoena or court order requires; or
-Other third parties as applicable law requires.
-Where we believe it is necessary to protect our rights.
We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your Personal Information is
secure.
Our security policies and procedures cover:
-Physical security.
-Computer and network security.
-Access to personal information.
-Secure communications.
-Security in contracting out activities or functions.
-Retention and disposal of information.
-Acceptable usage of personal information.
-Governance and regulatory issues.
-Monitoring access and usage of private information.
-Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that Personal Information that we remain responsible for, is kept secure. We will ensure that anyone to whom we pass your Personal Information agrees to treat your information with the same level of protection as we are obliged to.
As a Data Subject of Rehabilitation Institute of Africa, you have the right and responsibility to ensure that the Personal Information we hold about you is accurate. In the absence of evidence to the contrary, we will assume that the information you provided to us is accurate. At your request, where the law requires us to do so, you can exercise your Data Subject rights as per the following, subject to verification and validation of your identity:
-Request access to your Personal Information that Rehabilitation Institute of Africa holds about you as set out in our PAIA manual.
-Request rectification of your Personal Information that Rehabilitation Institute of Africa holds about you.
-Request erasure, as permitted by law, of your Personal Information that Rehabilitation Institute of Africa holds about you.
-Request restriction of processing of your Personal Information.
-Object to processing of Personal Information as permitted by law.
-Lodge a complaint as it pertains to the processing activities of your Personal Information.
In order to exercise any of the above you can complete our Data Request Form on our website www.riarehab.co.za
The information, software, products, and services included in or available through the Rehabilitation Institute of Africa website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Rehabilitation Institute of Africa and/or its suppliers may make improvements and/or changes in the Rehabilitation Institute of Africa website at any time. Advice received via the Rehabilitation Institute of Africa website should not be relied upon for personal, medical, legal, or financial decisions and you should consult an appropriate professional for
specific advice tailored to your situation.
Rehabilitation Institute of Africa and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the Rehabilitation Institute of Africa website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. Rehabilitation Institute of Africa and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Rehabilitation Institute of Africa and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Rehabilitation Institute of Africa website, with the delay or inability to use the Rehabilitation Institute of Africa website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Rehabilitation Institute of Africa website, or otherwise arising out of the use of the Rehabilitation Institute of Africa website, whether based on contract, tort, negligence, strict liability or otherwise, even if Rehabilitation Institute of Africa or any of its suppliers has been advised of the possibility of damages.
Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Rehabilitation Institute of Africa website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Rehabilitation Institute of Africa website.
The POPI Act, which has more specific examples if you need them, can be found at the following link: www.gov.za/documents/download.php?f=20436
If you have any queries about this notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website www.riarehab.co.za